Customer Protection
If something goes wrong with your shipment, our dispute process protects your payment and ensures a fair investigation.
Disputes can be raised against any confirmed, in-transit, or delivered shipment.
Cargo Damage
Goods arrived damaged, broken, or wet.
Short Delivery
Quantity received is less than booked.
Overcharge
Charged more than the agreed booking price.
Unreasonable Delay
Shipment significantly delayed without notice or justification.
Other
Any other operational issue not covered above.
Five steps from dispute submission to resolution.
Submit the dispute
Log in to your account, go to My Bookings, and click Raise a Dispute on the relevant booking. Select the dispute type and describe the issue in detail.
Available from booking confirmation onwardsUpload evidence
Attach supporting files, photos of damaged goods, weight certificates, payment records, or communications with the operator. Multiple files are accepted.
Automatic payout hold
As soon as a dispute is submitted, any pending payout to the operator for that booking is automatically blocked. Money does not move to the operator while a dispute is open.
Immediate protectionAdmin review
The ShareConLoad operations team reviews the dispute within 2 business days. They may request additional information from either party. Both parties are kept informed.
2 business daysResolution
The admin determines an outcome based on the evidence. See possible outcomes below.
The admin determines the outcome based on the evidence provided by both parties.
Full refund to customer
If the operator is found to be at fault and no goods were delivered.
Partial refund
Where partial delivery or partial fault is established.
Payout released to operator
If the dispute is found to be unsubstantiated after review.
Platform credits
Offered at discretion where a cash refund is not feasible.
Operator penalty
Trust-score reduction, reduced visibility, suspension, or removal from the platform for substantiated operator failures.
Log in to your account and go to My Bookings, or contact our support team directly.
Cancellation & Refund Policy
Full refund eligibility rules
How Payments Work
End-to-end money flow and payout holds
Share the Load. Connect the World.